Refund and Returns Policy

Refunds and Returns Policy

Effective Date: March 18, 2024

Thank you for shopping at 2ql.org (the “Website”), owned and operated by 2ql. We want to ensure that you are completely satisfied with your purchase, and we have outlined our refunds and returns policy below to make the process as simple and transparent as possible.

  1. Product Eligibility:

1.1. Physical Products: We accept returns for physical products that are unused, unopened, and in their original packaging within [number of days] days from the date of purchase. Please note that certain products, such as personalized items or perishable goods, may not be eligible for return.

1.2. Digital Products: Due to the nature of digital products, we generally do not offer refunds for digital downloads or purchases. However, if you encounter any issues with your digital product, please contact us at [email address] for assistance.

  1. Initiating a Return:

2.1. To initiate a return for a physical product, please contact our customer support team at [email address] within the specified return period. We will provide you with instructions on how to return the product and obtain a return authorization number, if applicable.

2.2. For digital products, if you encounter any issues or require assistance, please contact us at [email address] for support. We will do our best to resolve any issues promptly.

  1. Return Shipping:

3.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us safely.

  1. Refund Process:

4.1. Once we receive your returned product and verify its eligibility, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.

4.2. Please note that shipping and handling fees are non-refundable, unless the return is due to an error on our part or a defective product.

  1. Contact Us:

5.1. If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at [email address]. We are here to assist you and ensure that you have a positive shopping experience with us.

  1. Address:

2ql Dravska ulica 8 2277 Središče ob Dravi Slovenia

By shopping with us, you agree to abide by the terms of our refunds and returns policy outlined above. We strive to provide high-quality products and excellent customer service, and we appreciate your business. If you have any feedback or suggestions for improvement, please don’t hesitate to reach out to us. Thank you for choosing 2ql!